Franklin’s new frames
Originally uploaded by Ann Felicia
It’s very appropriate that everyone’s talking warranties because I’ve been dealing with them myself with Franklin’s glasses. In my last post (which was a long, long time ago it seems), Franklin’s Jimmy Neutron glasses had just popped a weld and the lens had dropped out. We had already gotten a new frame from the little shop in our optometrist’s office once because the screws were falling out, so I took his glasses in a baggie to the shop the day of the drive-by-stuffed-animal incident and asked what could be done. They told me that we’d already gotten the one replacement pair that came with our warranty (?), so our options were buy another frame for $150+ or pay $20 to have them re-welded. I’m so disappointed in myself…..Did I ask to see the warranty? NO. Did they show me a warranty when I bought the frames? NO! Did I ask if it was the store’s or the manufacturer’s warranty? NO! I decided to pay for the welding and go to Costo.
WOW COSTCO! They had me at “We replace anything and everything within the first year”. OK, not stupid things you do to them like drive over them with a truck, but Todd, the very friendly manager of the Vision Dept at Costco, said he would have replaced everything for free that our eye doctor’s place made us pay for. But let me back up first . . . Costco is WAY CHEAPER than any other glasses place I’ve seen! Again, their kid selection isn’t great and they didn’t have anything for toddlers, but they had SpongeBob and Jimmy Neutron, which is about all Franklin cares about, so we decided to buy a second pair. Get this: The frames cost $49.00. The lenses, with scratch-free coating, glare-free coating, and all the other stuff, were $59.00. Total? $120.00 with taxes and stuff. That’s less than 50% what I paid at the eye doctors! PLUS, scratches, screws falling out, occasional damage from stuffed animals, etc is all covered! AND, Costco gave Franklin a neon yellow glasses case and a special cloth to clean his lenses, which we didn’t get from our eye doctor. What the h***? I’m never buying glasses there again!
The not-so-good side of Costco is it took over 2 weeks for the glasses to come in. I’m glad Franklin had other glasses to wear because otherwise that would have been a long wait. I think it’s a good thing for him to have two pairs in general, just because he seems to be hard on them. That and his little sister likes to grab them off. :) But, the 2 week wait did seem excessive.
The good about Costco? PRICE, WARRANTY and CUSTOMER SERVICE. I guess it comes with membership, but I couldn’t believe how cheap a pair of glasses were there. Todd, who again is the very friendly manager, said Costco provides a vision service as a service, not as a money maker for the store. They basically sell glasses at cost and make money on the other stuff. For the price, quality, and service, I think I can deal with a small selection and long wait!